Your newpany
Hays is working with a dynamic and customer-focused organisation dedicated to providing exceptional service. They are seeking a motivated and detail-oriented Customer Services Administrator to join our team on a temporary basis.
Your new role
As a Customer Services Administrator, your role will involve:
1. Handle customer enquiries via phone, email, and chat in a professional and timely manner.
2. Process customer orders, returns, and exchanges accurately.
3. Maintain and update customer records in the database.
4. Assist with resolving customerplaints and issues, escalating when necessary.
5. Provide administrative support to the customer service team.
6. Prepare and distribute customer service reports.
7. Collaborate with other departments to ensure customer satisfaction.
What you'll need to succeed
In order to be considered for this role you will need experience in the following:
8. Previous experience in a customer service or administrative role.
9. Excellentmunication skills, both written and verbal.
10. Strong organisational and multitasking abilities.
11. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
12. Ability to work independently and as part of a team.
13. High attention to detail and problem-solving skills.
14. Positive attitude and a customer-centric approach.