We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a
Duty Manager
.
As a Duty Manager You Will
* Support the Front Office Manager with the day to day management of the Front Office Team, ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
* Take initiative in accommodating the customers' needs in a resourceful manner
* Ensure safety and security procedures are adhered to and property keys are signed for every shift
* Manage accuracy of payments, working on any financial discrepancies and/or queries and producing regular cash, credit and audit reports
* Ensure best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved
The Successful Duty Manager Would Have
* Excellent team leading and guest engagement skills
* An ability to bring the guest experience to life throughout the hotel
* Ability to work with IT systems and PMS
* The ability to communicate and organize yourself in line with different expectations
* A good command of English is essential, a second language is advantageous
In Return, We Offer
* Genuine career opportunities within our business
* Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
* Employee recognition scheme through guests and fellow team members
* Employee stay rates throughout Europe (after passing probation)
* A PERKBOX subscription with benefits, retail discounts and savings available from your first day
* Staff incentives when you and the team perform
* Employee Assistance Programme
* A daily travel allowance for every day you come to work
* Team meals when on duty
About Us
Nestled in the heart of Edinburghs picturesque Princes Street, The Mount Royal is our 4-star deluxe hotel, boasting 160 stylish bedrooms. Centrally located only a short walk from Waverley station, and with numerous bus stops on our doorstep, we are easily accessible.
The Mount Royal Edinburgh is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.