The successful candidate will be supporting the parts manager with new and existing trade relationships
A well-established car dealership in Stoke on Trent is looking for a full-time parts advisor to join their team to assist with current continuous business growth. The successful candidate will be supporting the parts manager with new and existing trade relationships.
Job Description:
1. Working both face-to-face and on the phone to build relationships with customers to understand their needs
2. Using knowledge or products to guide customers toward the best options to meet their needs
3. Provide quotes based on product availability to customers
4. Support the promotion of genuine parts and accessories, recognising opportunities to recommend additional products and services in line with current promotions
5. Maintain agreed stock levels and order parts on behalf of the servicing team, including imported parts
6. Liaise with the servicing team to manage the schedule of works in line with parts delivery
7. Quality check any parts and accessories as received from suppliers
8. Follow the supplier’s returns policy, adhering to faulty parts and return codes
9. Organise parts and accessories to ensure proper storage locations
10. Managing warranty claims in line with the manufacturer’s requirements
11. Ensure all customer records, including invoicing, are updated accurately
12. Be proactive in supporting wider teams to ensure a high level of customer service, and ensure sales leads are passed to the appropriate team members
Candidate Requirements:
13. Full, valid UK Driving Licence (preferred)
14. Ability to build lasting relationships with customers
15. Excellent organisation, communication skills and attention to detail
16. Prior experience in the automotive industry
17. Enjoy working as part of a wider team and supporting colleagues
This role is commutable from: Stoke on Trent, Newcastle under Lyme, Stone, Keele, Trentham, Congleton, Shelton
This role would suit candidates with the following experience: Sales Administrator, Customer Administrator, order processor
Hours: Monday – Friday: 8.30 am – 5.00 pm
Salary: £27,000 to £32,000 Per Annum
Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.