We’re looking for a 1st Line Support Engineer to join a busy and growing team based in Bracknell. This is a fantastic opportunity for someone with strong communication skills, a technical mindset and a proactive approach to customer support.
About the candidate
We’re looking for someone who is organised, reliable and confident when handling customer queries and technical issues. The ideal candidate will have previous experience within a support desk, helpdesk or coordination role (not IT focussed) and will be comfortable managing multiple tasks in a fast-paced environment while maintaining a high standard of customer service.
You will have strong communication skills, a professional and proactive approach, and excellent attention to detail. You should be confident prioritising workloads, troubleshooting basic technical issues and working with Windows operating systems and remote connection tools. Experience working to response time targets or service level agreements would be beneficial, along with the ability to work both independently and as part of a team.
Salary: £32,000 to £37K per year
Hours: Full time, 40 hours per week
Location: Office based in Bracknell
background: Facilities, fire and security or mechanical support
What you’ll do
You’ll act as the first point of contact for incoming support requests, providing first-line assistance and coordinating issues through to resolution. You’ll manage service tickets, update internal systems accurately and ensure customers are kept informed throughout the process.
The role will involve remote troubleshooting, escalating issues where required and supporting engineers and internal teams with day-to-day coordination. You’ll also contribute to continuous improvements within the department and maintain up-to-date technical knowledge through training and development.
Benefits
• 25 days holiday plus bank holidays
• Simply Health scheme
• Company pension
• Bonus scheme after probation
• Ongoing training and development opportunities
If this sounds like your next opportunity, we’d love to hear from you — apply today