Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
At Drive Medical we put the customer at the heart of everything we do and we take personal responsibility for exceeding our customers expectations. In the role of Service Centre Supervisor you will provide exceptional customer service and will play a crucial part in supporting managers to ensure the smooth running of the Service Centre and ensure all contracts are consistently managed effectively and efficiently.
Support managers with staff absence monitoring and holiday authorisation
Conduct probationary reviews and support performance management processes
Manage overtime budgets and ensure policy compliance
Handle customer problems and liaise with external contractors
Control spares ordering, inventory management and rental asset stock takes
Oversee vehicle inspections, maintenance and service centre maintenance and housekeeping
Deliver staff induction, training and team meetings
Support APR reviews and skills matrix assessments
Financial understanding of revenue, pricing and margins
Welsh language skills are desirable but not essential
We make sure that dedication is recognisednot just with pay, but with great benefits and support.
Generous Annual Leave 34 days to start, rising to 36 with service, plus your birthday off every year! Pension Scheme Helping you plan for a secure future.
Employee Assistance Programme Free, confidential support for your mental, emotional, and financial well-being.
Bike2Work Scheme Save money and stay healthy with tax-efficient bike purchases.
Free Onsite Parking No stress, no extra cost.
Long Service Recognition We celebrate your loyalty and contributions.
Staff Discount Enjoy great savings on our products.
Perkbox Access Unlock a world of perks, discounts, and rewards to make life a little sweeter.
*Eligibility for some benefits depends on length of service
At Drive Medical, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.
xkybehq Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.