Helpdesk Assistant (Maternity Cover)
Location: Dartford, Kent
Hours: Part-time - 3 days per week (Monday, Wednesday, Thursday) + holiday cover
Salary - GBP13 an hour
My client is a a building maintenance company based in Dartford, Kent, and they are looking to recruit a Helpdesk Assistant to support theirr Helpdesk and Procurement Team during a period of maternity leave.
Purpose of the Role
To assist the Helpdesk team with the day-to-day management of client queries, job administration, and coordination with engineers and site contacts.
Duties & Responsibilities
Handling day-to-day queries from clients
Taking inbound phone calls from clients
Providing clients with regular job updates
Preparing and sending relevant paperwork
Ensuring paperwork is completed correctly and uploaded onto the system
Preparing quotations
Chasing engineers for paperwork and photographs of completed works
Calling sites to book in works and liaising with site contacts
Ensuring schedules are sent with all relevant information
General administration duties, including filing and organising paperwork
Working Hours
Three days per week (Monday, Wednesday, Thursday)
Holiday cover required
Flexibility on working days may be considered, however Wednesday is non-negotiable
This role would suit someone who is organised, confident on the phone, and comfortable working in a fast-paced helpdesk environment