Job Description
Lead Service Designer - £75,000-£90,000 + 5% bonus - UK-wide
(Hybrid with travel to 1-2 days per month)
Shape the future of public servicesWe're looking for a Lead Service Designer to guide the design of complex, user-centred services for a major government department. You'll set the vision, foster collaboration across multidisciplinary teams, and make a real difference to how citizens interact with essential services.
This is your opportunity to work on transformational projects where the solution isn't always obvious, but your expertise and creativity will bring clarity and impact.
What you'll do
* Lead complex service design projects from concept to delivery
* Champion user-centred design and GOV.UK service standards
* Coach and mentor teams in iterative, hypothesis-driven design practices
* Plan and run inclusive, accessible, and sustainable design sessions
* Integrate data-driven insights into design decisions
* Build strong relationships with senior stakeholders and multidisciplinary teams
* Align user needs with organisational goals in a complex, evolving landscape
What you'll bring
* Proven track record leading service design in government/public services
* Strong understanding of GOV.UK service standard
* Expertise in inclusive and accessible design
* Experience mentoring and coaching design teams
* Strategic thinking and ability to communicate design vision to senior leaders
* Degree or equivalent experience in Service Design, UX, Interaction Design, or similar
Desirable extras
Experience in consultancy and opening new account spaces
Multi-disciplinary design skill set
User research leadership experience
SC clearance (or eligibility)
The details
Salary: £75,000-£90,000 + 5% variable bonus
Location: UK-wide with hybrid working and occasional travel
Clearance: Must be SC eligible
RSG Plc is acting as an Employment Agency in relation to this vacancy.