Reception/Administrator, £13.50 - Birmingham, B1 Immediate Start, Weekly Pay - PAYE Small Property company require a customer focused Receptionist/Administrator to deliver the onsite operations at one of their apartment buildings in Birmingham. Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service. Working 40 hours a week Monday to Friday. Duties will include: Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. Handle day to day enquiries and complaints from residents and escalating where required. Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience. Manage parcel overflow ensuring both residents and delivery companies are ‘managed' to follow parcel strategy. Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks). Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion. Ensure the resident move in and move out process is seamless. Requirements Previous Customer Service, Reception, Front of House. Experience within property, hospitality, travel or similar would be an advantage. Strong written and verbal English skills. Well-groomed and professional appearance. Passionate about customer service. Ability to build relationships. Self-motivated and able to work alone. Apply now! (Ritz Rec Emp Bus)