Our client, a global logistics leader specialising in air freight, ocean freight, customs brokerage, transport, warehousing, and e‑commerce solutions, is seeking an experienced Express / Time‑Critical Coordinator to join their dynamic team based in the London Heathrow area. On Offer: * An exciting opportunity to join a market‑leading freight forwarding and supply chain management specialist * 4 on 4 off day shift pattern, Working Hours - 7am – 7pm * Salary up to £40k, dependent on experience. Main Purpose of the Express / Time‑Critical Coordinator: Reporting to the Express Manager, the express Time Critical Coordinator will be responsible for the co-ordination of shipments within the Express department and have responsibility for invoicing & profitability. Duties and Responsibilities of the Express / Time‑Critical Coordinator: * Day to Day responsibility for customer service delivery to Express Clients * Order processing from start to finish including but not limited to Boxtop creation, warehouse pick, tie up of paperwork, customer system KPI management * Follow up and resolve all any operational issues / customer service concerns raised by the customer * Manage and maintain customer KPI expectations with regional depots * To promote business development, ensuring all opportunities from existing business are followed up through telephone sales, prospect follow up and quotations. * Research client operational history past and present, visit their website to gain knowledge of products and any developments * Contribute to ongoing operational development and cost saving measures * Keep up to date with Market trends, company products, services and news. * Establish, manage and maintain Internal and External Relationships. * Import and export jobs start to finish including clearance. To Be Considered: * Proven air freight forwarding experience ideally with AOG or other time critical logistics operations * Experience with customs clearance * Excellent communication and organisational skills. * A mature and professional manner. * Confidence with a computer including excel, CRM database and BoxTop. * Enjoy working with customers and building relationships. * Must be able to work well within a target driven environment. For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry