The Role
We are looking for a permanent Logistics Manager to manage the Samples and Post operations in Cheltenham. Leading a team to deliver a first-class service for shipments into or out of Head Office, as well as managing the Samples library to keep track of all products within the business and ensuring SMS products are managed through the warehouse and out to Global Showrooms in line with the Wholesale seasonal selling window.
You Will
1. Lead and develop a team of 3 permanent employees, scaling up to 8 during peak season, with accountability for managing an annual payroll budget of approximately £100k.
2. Ensure a safe and compliant working environment by enforcing warehouse health & safety standards, including the operation of mechanical handling equipment and coordination of required building maintenance.
3. Oversee the Post Team to ensure timely internal distribution of mail and parcels, and efficient processing of all outbound post and shipments.
4. Manage the Samples Team, ensuring the accurate and timely distribution of approximately 500,000 product samples annually to internal and external stakeholders, while driving operational efficiencies through continuous improvement of WMS and WCS software.
5. Coordinate and manage third-party logistics (3PL) providers in Belgium to support global sample distribution operations.
6. Lead the Samples Administration Team to ensure import and export shipments are processed efficiently, with accurate documentation and full customs compliance.
7. Oversee invoicing processes for SMS products supplied to external showrooms, supporting revenue generation within the Wholesale division.
8. Produce and deliver regular reporting on seasonal SMS progress to senior stakeholders across Wholesale, Production, and Logistics functions.
9. Manage the Samples Library Team to deliver a high-quality, efficient service to internal stakeholders.
10. Monitor and manage parcel carrier performance against operational KPIs, overseeing an annual spend exceeding £ and leading tender processes at a minimum of every two years.
11. Provide logistical planning, resources, and operational support for internal and external business events as required.
You Are
12. Able to lead, motivate, and develop a team to deliver high-quality service to the wider business.
13. Proficient in building and maintaining cross-functional relationships with internal stakeholders.
14. An excellent communicator with strong organisational skills, and the ability to manage multiple priorities effectively.
15. Resilient and able to perform under pressure, consistently meeting deadlines in a fast-paced environment.
16. A proactive problem-solver with a continuous improvement mindset.
17. Detail orientated, ensuring accuracy in all areas of work.
18. Able to display strong negotiation skills with experience managing third-party service providers.
19. Able to demonstrate a sound understanding of global customs procedures and compliance requirements.
20. Analytical with strong numerical and data interpretation skills.
21. Proficient in Microsoft Office applications, particularly Excel.
Working for Superdry has never been so rewarding…
22. 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
23. An additional day off to celebrate your Birthday
24. Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
25. Company Pension scheme
26. All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
27. A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
28. Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
29. A health cash plan is open to all employees.
30. Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
31. Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
32. A range of learning and development materials to help you in your career and grow with us
33. We like to give back, so we allow our employees time off for volunteering work
34. A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
35. You’ll also have access to a Cycle To Work Scheme
36. A range of local discounts with businesses across Gloucestershire
At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.
We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.
We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.