Internal Communication & Engagement Manager
HQ, Chester
Internal Communication & Engagement Manager
This is an exciting role that is key in ensuring that all team are consistently informed, engaged and aligned with Hickory’s goals & focuses. You will work closely with management and culture teams guiding, shaping and supporting internal messaging to bring to life the Hickory’s magic & engage all teams.
Your work will involve managing key internal communications projects, owning the internal comms calendar, ensuring messaging has maximum impact & engages all team.
The role requires a proactive approach, leading the internal comms plan and ensuring a joined-up approach across all team comms. You will help promote and communicate the values & strategy for Hickory’s, ensuring the right channels are used to deliver accurate & engaging content.
You’ll play a key role in fostering a culture of feedback, listening and continuous improvement and will bring new ideas to drive team engagement.
Key Responsibilities:
Lead & develop the internal comms & engagement strategy:
1. With the Leadership Team define the role of comms for (i) Managers (ii) Team
2. Define the role of channels on Workvivo; newsletters, podcasts, posts.
3. Own & manage the comms calendar.
4. Manage & define the automated journeys on Workvivo.
5. Map & set up the space structure (supporting space owners to manage their own spaces).
6. Manage Chat functionality.
7. Deliver the internal comms calendar with the Leadership Team & Management Team.
8. Campaign management; collaborate brief from Leadership Team & Management Team, creation & execution e.g. new menus, 12 days of Christmas, bar competitions.
Build trusted relationships across all departments:
9. Monthly meeting – chairing the meeting to discuss upcoming comms, map comms plan. Verbally brief comms (coach, support, collaborate).
10. Comms briefing process – support Leadership Team, Management Team, Ops & Training with managing their comms (creative brief, roles & responsibilities, agree assets, support with copy, execution, review)
11. Monthly attendance in an Management Team meeting – to review the calendar, align key messages
12. Attendance & presence in restaurants – check-ins with restaurant teams and visibility & inclusion of key meetings/sessions to be included & invited to (New Opening Culture Days, Wellbeing Events, Hey Coach, Roadshows)
Creative development:
13. Template creation for all internal comms including Workvivo, posters, (Canva & InDesign) – design & style setting
14. Video filming & editing (Mobile phone filming & Capcut (or equivalent) for editing
15. Copy writing & proofing – brand check, grammar & spelling, image selection, music
Workvivo product owner:
16. Own & manage the relationship with the Workvivo account team, including managing all product updates & releases
17. Management of the platform including; Space creation, Technical updates, Targeted notifications, Surveys & Articles
18. Create training materials and SOPs for all team (users, space owners, MT) & technical support with Workvivo
19. Monthly reporting & analysis of all comms to measure team engagement
Essential Skills:
We’re seeking an experienced manager with a strong grasp of internal communications principles & someone who is active & engaged on Workvivo. Skills & experience to include:
20. Excellent writing skills and meticulous attention to detail
21. Be confident distilling complex information into clear, engaging comms for team
22. Skilled in stakeholder management - you’ll work cross-functionally across all levels of the business
23. Be creative – experience in Design (Canva, In-Design), Photography & Videography (Capcut) and copy writing
24. Ability to lead and influence projects and manage multiple initiatives simultaneously
25. Be proactive and organised, with strong planning and coordination skills, and a talent for identifying innovative ways to engage team
26. Proficiency in Microsoft Office tools, intranet platforms and IT platforms is required to succeed in this role
27. Flexible working – this isn’t a Mon-Fri 9-6pm role! This role requires a variable working pattern including some weekends and early evenings.
Thank Yous & Benefits:
28. A generous package of up to £40,000 per year plus car allowance contributions.
29. Excellent training & progression opportunities – through our award-winning Hickory’s Training Academy.
30. Qualification opportunities as you working (up to A-Level & Degree level equivalent).
31. Birthday reward meal on us for you & your friends - every year.
32. Free smokin’ BBQ on shift – team food & drinks menu.
33. Christmas Day off work - every year.
34. Moments that matter - Paid occasions days off (Wedding day, kid’s first day at school, moving into first home & more).
35. Team Player card – 25% discount for you & 5 friends in all Hickory’s (rising to 50% for loyal service).
36. Road trips to the Southern States, Europe & UK and stacks of enrichment opportunities.
37. Wellbeing support & 24-hour access to our wellness programme.
38. Our pledge to a work-life balance – monitoring & managing through our Red Zone.
39. A packed team social & engagement calendar & annual team party.
40. A chance to ‘give a bit back’ with fundraising activities for Cash For Kids
41. Up to £1000 for you – through the refer a friend scheme
If that sounds good or you want to find out more? Click ‘apply’ now and you could be our next Internal Communication & Engagement Manager!
INDMAN