Spa Operations Team Leader – Scarlet & Bedruthan Spa
£28,683.20 per annum
|40 hours per week over 5 days | Includes weekends and evenings on a rota basis
Join one of Cornwall’s most inspiring wellness destinations
At Scarlet and Bedruthan Spa, you’re not “just” managing operations — you’re shaping the experience guests remember long after they leave. From the moment they arrive to the final moments of relaxation, every detail matters, and this role is at the heart of making it all feel seamless, calm and exceptional.
As Spa Operations Team Leader, you’ll lead our Spa Host team and oversee the guest journey across bathing, thermal and transition experiences. You’ll help create an atmosphere that feels welcoming, restorative and effortlessly organised, while supporting the wider spa operation behind the scenes.
This is a hands-on leadership role for someone who thrives balancing people, standards and operations. You’ll work closely with the Spa Manager and wider hotel teams to ensure every guest experience reflects the care, warmth and quality that Scarlet and Bedruthan are known for.
We’re looking for someone calm under pressure, naturally organised and passionate about creating memorable guest experiences. If you enjoy leading people, improving processes and being part of a supportive team environment, this could be the perfect next step in your hospitality or wellness career.
What you’ll be doing
• Leading the daily hosting and guest experience delivery across Scarlet and Bedruthan Spa
• Overseeing bathing, thermal and transition experiences to ensure guests feel cared for throughout their visit
• Managing, mentoring and supporting the Spa Host team through training, coaching and performance reviews
• Maintaining exceptional standards across all guest-facing spa environments
• Carrying out floor walks and responding proactively to operational or guest needs
• Coordinating spa linen, laundry and equipment with housekeeping and property teams
• Supporting daily spa operations and acting as Spa Day Lead when required
• Working closely with Front Desk, Food & Beverage, Housekeeping and Sales teams to ensure a joined-up guest experience
• Supporting revenue growth through thoughtful upselling, recommendations and enhancing guest touchpoints
• Assisting with KPI monitoring, stock control, ordering and operational reporting
• Helping create a calm, positive and emotionally supportive working environment for the team
What we’re looking for
• Previous experience within spa, hospitality or luxury guest experience environments
• Experience leading or supervising teams in a customer-focused setting
• A calm, confident and professional approach to leadership
• Excellent communication and organisational skills
• Strong attention to detail and pride in high standards
• Ability to stay composed and solution-focused in a busy environment
• Commercial awareness and confidence supporting operational performance
• A collaborative, positive attitude and genuine passion for guest care
• Experience within spa or wellness operations is desirable, but attitude and leadership matter most to us
What you’ll get
• £28,683.20 per annum
• 40 hours per week across 5 days
• A supportive, people-first working environment
• Learning, development and genuine opportunities for career progression
• Permanent contract with 28 days’ holiday (29 after one year)
• Complimentary stay at Bedruthan after your first year through our long service scheme
• 40% off food, drinks and selected hotel services
• Local partnership discounts
• Health Shield Healthcare Plan
• Temporary on-site team accommodation available
About Scarlet & Bedruthan
Perched above the Atlantic on the rugged Cornish coast, Scarlet and Bedruthan are known for relaxed luxury, restorative wellness experiences and exceptional hospitality inspired by the landscape around us.
We work hard, support each other and take pride in creating something special together.
This isn’t simply a job — it’s the place you want to be.
AGENCIES: We’re not working with recruitment agencies
on this role, and thank you for thinking of us. Any unsolicited CVs will be
treated as direct applications and agency fees will not be due.