Join to apply for the Store Manager role at Millets.
Role Overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively run all store operations to meet or exceed sales & KPI targets; set clear sales goals, track performances, and evolve processes for continuous growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Create a positive team culture through recruiting, training, and continuous development.
* Build a motivated, high‑performing team, increasing chances of store success.
* Analyze sales data and financial reports to make quick, well‑informed decisions and respond to operational and commercial opportunities.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage, and motivate customers using the latest visual merchandising techniques.
* Ensure merchandise displays are attractive and aligned with brand guidelines.
* Ensure the team delivers the highest level of service in store to achieve a positive NPS.
* Address customer inquiries, feedback, and complaints in a timely, professional manner.
* Drive customer loyalty programs and promotions to enhance engagement.
* Maintain compliance with company policies, procedures, regulatory requirements, and health & safety.
* Monitor and control store expenses to stay within budget.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
* Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks.
Skills & Experience
* Previous management experience in a fast‑paced retail/customer‑facing environment.
* Passionate about retail and familiar with the latest trends and our competitors.
* Strong leadership skills and experience coaching and developing a strong team.
* Strong communication skills.
* Proven track record of managing and exceeding sales targets and KPIs.
* Experience analysing reports and making commercial decisions.
* Keen eye for detail and commerciality.
* Previous experience in visual merchandising is advantageous.
* Ability to promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* 30% discount off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality businesses via our online benefits platform (TELUS Health).
* Access to digital health and well‑being services (TELUS Health).
* Health cash plans.
* Wide range of internal development courses for career growth.
* Access to apprenticeships & accredited qualifications – earn while you learn (England Only).
* Company Sick Pay scheme.
* Health Care Cover.
* Discounted gym memberships at JD Gyms.
* Life Assurance.
* Access to colleague networks for sharing experiences and supporting positive change.
* Opportunities to volunteer and contribute to the JD Foundation.
* Employer engagement forums to influence positive change.
* Incremental Holiday Allowance.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st‑stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
Location: Newquay, England, United Kingdom.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Retail
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