Ticket Sales Assistant
Full-time 36 hours a week, annualised hours contract includes evenings and weekends
Based at Symphony Hall & Town Hall, Birmingham
Love live music and great customer service?
Join B:Music as a Ticket Sales Assistant and be the first point of contact for our audiences. You'll provide a friendly, efficient booking and information service across phone, email, and in-person channels, supporting over 800 events a year.
What You’ll Do
* Process ticket sales, exchanges, memberships, and group bookings using our Spektrix ticketing system
* Handle customer enquiries with professionalism and care
* Manage batch ticket printing and dispatch
* Support accessible parking and access scheme bookings
* Build relationships with group bookers, sell memberships and donations where appropriate
About You
* Experience using a ticketing system (Spektrix ideal)
* Strong customer service and communication skills
* Organised, detail-oriented, and calm under pressure
* Flexible, team-oriented, and passionate about live music
* Be prepared to work evenings and some weekends
Please send completed applications to recruitment@bmusic.co.uk
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