Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
1. Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
2. HR in Hospitality Awards 2025:
🏆 Excellence in Employee Experience
🏆 HR Team of the Year
🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
3. Institute of Hospitality Awards 2025
🏆 Talent Development Team of the Year
Job Description
Job title: Room Attendant
Department: Housekeeping
Inspired & supported by: Executive Housekeeper
Salary: £16,20 (including service charge)
Morning shifts: 08:30 - 17:00
Evening shifts: 14:30 - 23:00
Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations at all times. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi-skilled Guest Servicing Agent.
You will be accountable for:
4. Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation
5. Handling guest requests, belongings and personal items with the utmost care, security and discretion.
6. Taking pride in showcasing our public areas ensuring the highest standards of cleanliness
7. Engaging in meaningful conversations that will inspire our creation of memorable moments for guests
8. The careful processing of guest garments and staff uniforms/garments
9. Always putting our guests first
Your key responsibilities & contribution will be:
To prepare guest rooms and public areas
10. To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards
11. To replace mini-bar glasses, mugs and cutlery in the rooms
12. To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
13. To inspect and give back occupied rooms/stay-over and departure rooms in accordance with our service standards
14. To complete audits of the rooms on occupied rooms and departure rooms
15. To ensure service areas are kept tidy and clear in coordination with the HOH porters.
16. To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)
To assist in our guest cloakrooms
17. Provide directions and assist with all guest enquiries
18. Handle guests’ property securely, accurately and efficiently
19. Liaise with security over any concerns or issues with guest items
20. Ensure all required items are kept clean and replenished
21. Cleaning of guest toilets and nearby public areas
To assist in the laundry and with valet services
22. Collecting, processing and delivering laundry, dry cleaning and pressing for guests
23. Assist with packing/unpacking/room moves for guests
24. Polishing guest shoes
25. Accurately recording and charging all items
26. Sewing and garment repairs
27. Operating laundry equipment correctly
28. Assisting in controlling linen stocks and linen inventories
29. Accurately processing and distributing staff uniforms, communicating damage and missing items
30. Ensuring all communications with guests are in line with our service standards.
31. Having a thorough knowledge of hotel services and facilities to share with our guests
32. Ensuring safe and secure use of master room keys
33. Other duties as specified by Housekeeping leadership
Qualifications
What you will need to do in this role:
Essential:
34. Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
35. The ability to prioritise and organise yourself
36. Able to work under pressure and at high speed.
37. Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
38. ‘Can do attitude and able to adapt to changes
39. Problem-solving abilities
40. Attention to detail
41. Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision
42. The desire to develop your skills to include public areas, laundry and cloakroom
Desirable:
43. 1-year of minimum experience in the hospitality industry is preferred. And 6 months minimum in housekeeping.
44. Flexibility. Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.
45. Outstanding communication skills
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
46. Competitive salary, pension
47. Accrued holidays
48. Exclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890
49. Colleague restaurant, interfaith prayer room and wellness room
50. Laundry services for all colleagues
51. Gym access
52. Local discounts for F&B and retail