Job Description:
Job Title: Head Housekeeper
Location: Richmond Village, Bridge Meadow Way, NN4 5EB
Salary range: £22,291.30 per annum & Excellent Benefits
Contract: Permanent - 32hrs
Shift Pattern: 7-3pm & 8-4pm - 5 days from 7
We make health happen
At Bupa, we offer essential support when it matters most. Richmond Village Northampton provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives.
Our Head Housekeeper is the maestro of cleanliness and comfort, orchestrating a team dedicated to creating a warm, spotless, and inviting atmosphere for our cherished residents. With a keen eye for detail and a nurturing touch, they ensure every nook and cranny reflects the joy and care of our vibrant retirement community.
You’ll help us make health happen by:
1. Allocating areas of cleaning for each Housekeeper fairly and monitoring the quality of their work
2. Ensuring all schedules for cleaning, including spring and deep cleaning are maintained
3. Carrying out audits, maintaining records and performing weekly stock takes to ensure adequate supplies are available
4. Managing the housekeeping resources efficiently, minimising loss and wastage of supplies
5. Managing all housekeeping matters, you’ll carry the housekeeping portable DECT phone ensuring that all calls are answered promptly, and appropriate action is taken
6. Ensuring all housekeeping staff operate equipment safely and that equipment is maintained and stored properly
7. Training new staff in accordance with company procedures and policies
8. Working closely with your Line Manager, the Sales department and Village Advisors, you’ll ensure all arrivals, Richmond Retreats and sales functions are prioritised and dealt with efficiently
9. Cleaning residents’ rooms, bathrooms, and all communal areas including staff areas within the village
10. Adhering to Health and Safety requirements and COSHH at all times
11. Ensuring that rubbish bins are emptied, rubbish is appropriately disposed of and that all storage rooms and housekeeping trolleys are clean and tidy
12. Remaining vigilant around the village to ensure all areas are clean, reporting all maintenance and safety hazards
Key Skills / Qualifications needed for this role:
This role is a hands-on position that involves close collaboration with the housekeeping and laundry team, under the supervision of the Head of Hospitality. Key responsibilities encompass team development, scheduling, stock management, and serving as the primary contact for residents and their families. The role carries the overarching responsibility for the cleanliness and aesthetic upkeep of the retirement village's interior, as well as ensuring a safe working environment. Proficiency in preparing show suites and rooms to a high standard is preferred.
A background in team management, familiarity with cleaning agents, proficiency in operating cleaning machinery, and experience in a care setting would be beneficial. You should be organized, self-driven, and capable of independent initiative. A meticulous attention to detail and a sense of pride in your work are essential. Excellent communication skills are required, along with a considerate nature and adaptability, especially when collaborating with the team.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
13. My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
14. Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
15. We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
16. Free meal with every shift.
17. 28 days holiday.
18. Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
19. Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
20. Wagestream - Have early access up to 40% of your earned wages within minutes.
21. Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan.
22. My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.