Overview
A leading technology solutions provider is looking for a Manager for Customer Relationship Management in Bedford, UK. You will lead a team of Customer Relationship Managers, ensuring exceptional service to strategic clients while driving customer satisfaction and contract renewals. The ideal candidate has over 5 years of experience in customer relationship management, strong leadership skills, and a solid understanding of service delivery processes. This role involves both team leadership and operational oversight, representing a critical point of coordination for customer-focused initiatives in the company.
Responsibilities
* Lead a team of Customer Relationship Managers and ensure high standards of service delivery.
* Provide exceptional service to strategic clients while driving customer satisfaction and contract renewals.
* Coordinate customer-focused initiatives and act as a primary point of contact for operational oversight.
Qualifications
* Over 5 years of experience in customer relationship management.
* Strong leadership skills and experience managing teams.
* Solid understanding of service delivery processes.
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