Service Manager - Peterborough - 30/35k
ALH Recruitment are looking to recruit a Service Manager for our client who are a leader in their market, based in Peterborough.
The Wholesale Service Manager will be responsible for ensuring that all customers have a positive and seamless experience with their products and services. The role involves leading the Wholesale function working closely with internal departments to ensure a consistent and high-quality customer experience.
It will oversee Wholesale service operations, developing strategies to enhance customer satisfaction, while delivering consistent service within an expanding function.
Duties and responsibilities:
* Provide regular reports regarding provisioning metrics, customer satisfaction, inventory status, and team performance
* Leading and mentoring a team ensuring high-quality, responsive support
* Setting clear performance goals and monitor individual and team performance
* Continuously evaluate and improve workflows, procedures, and tools to optimize efficiency and enhance service quality
* Serve as the primary point of contact for partners, addressing any concerns, issues, or escalations and ensuring they are resolved in a timely manner
* Developing and training teams to improve performance and deliver best practice
* Foster a positive work environment focused on teamwork, accountability, and customer satisfaction
* Ensure that provision...