Counter Fraud First Party Claims Handler Make a real difference by protecting genuine customers while tackling suspicious first party claims in line with our Claims Philosophy. Join a supportive counter‑fraud community and work with modern tools, share insights, and grow through coaching and learning. Hybrid working: 80% home / 20% office, aligned to our Bristol Regional Service Centre. About the roleProtect what matters and join a trusted insurer dedicated to safeguarding customers and combating fraud. As a Claims Validation First Party Handler, you’ll manage a portfolio of suspicious First Party claims across product classes, using your investigative approach, counter‑fraud tools and technical expertise to identify and address potential fraud while ensuring genuine claims are handled with care and integrity. You’ll work collaboratively with internal teams, NFU Mutual Agents and other stakeholders, keep people informed throughout the claim journey, and share insights that raise fraud awareness and strengthen best practice across the business. As a First Party Claims Handler, you’ll manage a varied portfolio of first party claims across Motor and Property product lines, using sound judgement to reach prompt, fair outcomes. You’ll work within your authority and best practice; balancing indemnity spend with exceptional service and regulatory requirements. You’ll apply effective investigation strategies by drawing on legislation, case law, counter‑fraud systems and intelligence data to protect NFU Mutual and our customers. You’ll keep all stakeholders informed, progress recoveries and any necessary sanctions/enforcement, and resolve or escalate complaints in line with policy. Collaboration is central to the role. You’ll build strong internal and external relationships and share insights with colleagues by coaching and raising fraud awareness to support our Claims Counter Fraud Strategy. Internally this role is known as