Role: Account Director - Customer Care Location: Birmingham (Hybrid) Role Overview We’re looking for a strategically minded, commercially strong leader to shape the future vision of the Customer Care (Ownership/Aftersales) function for a global automotive client. Reporting to the Content Studio Business Director, you’ll balance long-term strategic thinking with hands-on leadership - driving consistently high-quality output while identifying and unlocking new opportunities for growth. What You’ll Do Lead and evolve loyalty and retention communications strategies that drive revenue, customer value and long-term brand advocacy. Develop clear programme frameworks and campaigns rooted in customer insight, cultural relevance and business impact. Partner closely with senior client stakeholders to articulate a compelling long-term vision and define future growth territories. Work collaboratively with creative, strategy and brand teams to deliver insight-led, strategically anchored ownership content. Act as a strong partner in creative development - from briefing through to execution - ensuring work meets the highest standards. Build, lead and inspire a high-performing client services team Champion the Customer Care function internally and externally, elevating its strategic narrative and influence. Own commercial performance for the department, including forecasting, resourcing, financial governance and value delivery. What We’re Looking For Strong integrated marketing experience (particularly digital and BTL), with hands-on advertising origination and production experience. Automotive, luxury or lifestyle brand experience is a plus but not essential. Strategic yet pragmatic; confident without ego, collaborative and able to challenge constructively. Commercially astute, detail-oriented and comfortable managing complexity at scale. A natural leader with high emotional intelligence, curiosity and a strong sense of ownership. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.