A leading retail company in the United Kingdom is seeking an experienced incident manager to lead critical and major incidents in a fast-paced environment. This role requires strong leadership and technical skills to coordinate cross-functional teams and restore service efficiently. Applicants should have a solid understanding of ITIL practices and experience with relevant ITSM tools. The position offers a competitive salary and a range of employee benefits including discounts and a pension scheme. #J-18808-Ljbffr