Engagement Manager, hireful
Location: Hybrid
Department: External Affairs & Communications directorate
Salary: £43,500 - £48,000
Hours: Full Time (35 hours per week)
Contract Type: Permanent
Closing Date: 19th January 2026, 10.00am
Benefits
* 10% employer pension contribution (NEST)
* HSF Health cash Plan – covering employee partners and dependants under 18
* 28 days annual leave plus bank holidays; increases with length of service
* 2 hours weekly wellbeing time out
* Employee assistance programme – GP advice lines, virtual doctors, prescription services, emotional wellbeing support, legal helpline and counselling
* Funded eye site test (Specsavers)
* Pay it forward days – 2 days volunteering
* Mindy Mother Employer Perkbox and Reward Gateway – discount platforms
Overall Purpose
The Engagement Manager plays a pivotal role in strengthening relationships with members and Trusts, helping to grow the sector’s collective impact, income and influence.
Overall Objectives
* Build and strengthen relationships with members and Trusts to maximise the value, visibility and impact of charities.
* Engage, advocate and influence members to align with their strategic goals and policy calls.
* Support Trusts to understand and realise the potential of their own charity.
* Use insight and feedback from members to inform and evolve the member and impact strategy.
* Lead the delivery of an engaging programme of events, learning and peer support that builds capability, connection and impact.
* Take a strategic and coordinated approach to connecting members to internal expertise, partnerships and opportunities that support their growth.
* Contribute to the design and delivery of a refreshed member offer that is responsive, strategic and commercially sustainable.
Key Responsibilities
Stakeholder Management and Engagement
* Build and maintain strong relationships with members, Trusts and other key stakeholders, influencing at all levels within a complex political environment.
* Represent the organisation at member meetings, networks and external events, acting as an ambassador for the organisation’s strategy and values.
* Engage members around strategic priorities, policy positions, and collective campaigns, ensuring alignment and shared impact.
* Identify and nurture opportunities for partnership, collaboration and income growth across the membership.
Insight and Strategy
* Gather intelligence and feedback from members to inform the member engagement and impact strategy, working with the wider team to support the creation of a Charter for the charity sector.
* Spot trends, barriers and opportunities that can shape future support, policy and advocacy work.
* Apply strategic thinking to balance nuance and competing priorities, helping to design initiatives that achieve shared goals.
Events and Learning
* Lead the design and delivery of a dynamic programme of online and in-person member events and networks, ensuring they are relevant, engaging and high quality and help achieve their objectives to grow the Charity sector.
* Develop a commercial and sustainable approach to member support that achieves income targets and adds value to members.
* Take a strategic and coordinated approach that connects members and their Trusts to internal expertise, partnerships and opportunities that support their growth.
Programme and Project Delivery
* Plan and manage engagement and event projects from concept through to delivery and evaluation, ensuring they are well‑organised, on time, and impactful.
* Play a key role in the management of priority events, including liaising with suppliers, facilitating involvement from members and logistical support.
* Work collaboratively with colleagues across the organisation to connect members with relevant resources, campaigns and opportunities.
* Ensure that all activities are monitored, evaluated and continuously improved using member feedback and performance data.
Content and Communication
* Develop and tailor content for different member audiences, ensuring clarity, relevance and alignment with organisational priorities.
* Work with colleagues to promote events, training and engagement opportunities through appropriate channels.
Team and Organisational Contribution
* Contribute to strategic planning and support cross‑organisational projects that enhance the member experience.
* Support the Sector Engagement Lead and deputise when required.
* Provide support to team members as appropriate, ensuring a collaborative and high‑performing culture.
Other Duties
* Visibly live their values, including commitment to diversity and inclusion.
* Carry out duties in accordance with policies and procedures on Health and Safety.
* Work flexibly, prioritise workload, and work effectively as part of a team; demonstrate calmness under pressure and deliver work on time to a high standard.
* Adhere to relevant legislation, best practice, policies and processes including charity law, fundraising regulation, GDPR and professional codes and standards.
REF-225 783
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Business Development and Sales
Industries
Advertising Services
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