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UK Technical Support Specialist, Birmingham (Aston)
Client:
Location: Birmingham (Aston), United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
07.06.2025
Expiry Date:
22.07.2025
Job Description:
Changan Automobile, one of the world’s leading automotive manufacturers from China, brings a rich heritage and global reach to the UK market. With a presence in Europe & UK since the early 2000s through design and R&D centres, Changan has now established its UK National Sales Company, marking a new commitment to the region. Operations across multiple European markets will begin in 2025, introducing Changan's vehicle lineup that blends European design excellence with advanced Chinese technology. Driven by innovation and quality, Changan is excited to deliver intelligent, stylish, and sustainable mobility solutions tailored for Europe & UK.
Overview of Role
We are seeking an experienced Technical Support Specialist to support the setup of technical excellence for the UK. Extensive knowledge required of total vehicle systems including powertrain, electrical, and diagnostics; fault finding techniques, problem-solving aptitude, ability to be resourceful, methodical, and consistent in approach, following correct processes, and working within recognized authority and appropriate escalation levels.
Reporting to the Technical Service Manager, the role requires a hands-on approach as we scale the business from the ground up. As the Technical Support Specialist, you’ll have the unique opportunity to use your technical expertise and skills to shape the Changan business in the UK.
Providing technical support to the UK network, either remotely or hands-on, to end-user customers via our UK authorized repairer network. Working with petrol engines (ICE) and battery electric vehicles (BEV), responsibilities include mentoring technicians of authorized repairers, providing mechanical and electrical diagnostic support with final right first time fix (RFT) remediation. To provide in-field support for any Changan product-related matters including warranty, customer services, quality, engineering investigation for current and new model launches, service clinics, service and recall campaigns, and promotional events. Must be prepared to travel domestically, and at times on short notice. Attention to detail and ensuring high levels of performance in the interest of customer satisfaction are essential. This will be aligned with and supported by teams in UK and China, delivering the same outstanding levels as the Changan product.
Requirements
* Automotive technical qualification and/or relevant experience in the field
* IMI Level 3 or 4 BEV / Hybrid vehicle certificate or equivalent qualification
* Fluent English at a technical level
* Full, clean driving license
* Customer-centric approach to aftersales operations
* Excellent communication skills at all levels
* Ability to deliver on promises and commitments
* Ability to work on own initiative, individually and as part of a team
* Experience working with dealers to provide excellent customer service
* Strong communication and interpersonal skills, effective with international, cross-functional teams
* Strong problem-solving skills, strategic mindset, adaptable to market changes
Duties & Responsibilities
* In-depth and broad knowledge of all types of Changan automotive products
* Technical expertise in all vehicle systems for both ICE and BEV
* Build successful professional relationships with authorized repairer network technicians and internal teams
* Coordinate with necessary parties to research, investigate, and support
* Be self-motivated and proactive on projects from start to finish
* Actions to sustain and enhance customer satisfaction levels
Other Features
* A culturally enriching role with the opportunity to build something monumental
* A diverse, multinational team
* Start-up energy within secure corporate structures
* Competitive, rewarding compensation package based on qualifications and experience
If selected for an interview, our recruitment team will contact you directly. Due to high application volume, we cannot inform candidates who are not shortlisted or provide specific feedback.
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