Job Title: Senior Business Change Manager
Location: UK-wide (Home-based with occasional travel to offices)
Contract Type: Permanent
About the Role
An established provider of public sector services is embarking on a strategic programme to transform multiple back-office functions and deliver them efficiently over the coming years. As part of this programme, a comprehensive technology-enabled solution will be implemented to support service delivery, including multi-channel contact centres, correspondence handling, data insights, automation, and AI capabilities.
We are seeking an experienced Senior Business Change Manager to lead the programme's change agenda. This is a strategic role responsible for shaping and executing the change strategy, influencing senior stakeholders, and driving sustainable adoption of the new operating model.
The role requires a visionary change leader with proven experience in enterprise-wide transformations, capable of leading teams and delivering measurable benefits across complex, high-profile environments.
Key Responsibilities
Vision & Leadership: Define and drive the overarching business change vision, ensuring alignment with strategic objectives and inspiring leadership and service users.
Portfolio & Governance: Shape and oversee the portfolio of change initiatives; chair change boards and advise programme leadership to ensure transparency and accountability.
Stakeholder Management: Act as a trusted advisor to senior leaders, building coalitions, securing sponsorship, and addressing resistance to change.
Benefits Realisation: Ensure change delivers tangible outcomes, including efficiency gains, improved user experience, and value against business cases.
Capability Building: Strengthen organisational change maturity, upskill teams, and embed a culture of innovation, agility, and continuous improvement.
Risk & Readiness: Anticipate and manage transformation risks, change fatigue, and readiness challenges, addressing structural and behavioural barriers to adoption.
Essential Skills & Experience
Proven track record leading enterprise-wide change initiatives and delivering sustainable adoption.
Experience shaping and executing change strategies alongside technology implementations (including ERP systems).
Ability to influence at board and senior leadership levels, operating with credibility and authority.
Strong governance experience and understanding of assurance, compliance, and risk management.
Outcome-focused, data-driven, and capable of tracking benefits and adoption metrics.
Skilled in building capability and embedding lasting cultural change.
Ability to work remotely with UK-wide travel as required.
Desirable Skills & Experience
Experience managing business change in phased service transfers or multi-stage transitions.
Understanding of political, regulatory, and organisational complexities in public sector environments.
Awareness of digital accessibility, inclusion, and ethics in service delivery.
Security Requirement: The successful candidate will be required to obtain and maintain Security Clearance.
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