Knowledge and Information Management Co-ordinator Salary: £32,946 - £33,705 Location: Bristol Plus generous Civil Service defined benefit pension About us The Office for Students (OfS) is the independent regulator of higher education in England. We aim to ensure that every student, whatever their background, has a fulfilling experience of higher education that enriches their lives and careers. About the role The Knowledge and Information Management Co-ordinator plays a key role in supporting the organisation to manage information and knowledge effectively. Working in the Knowledge and Information Management (KIM) team, the postholder will help to ensure that internal and external queries are dealt with, and case work is co-ordinated across the team. You will also contribute to information lifecycle management and provide administrative support on projects and other work as required. Key responsibilities include: - Managing KIM general mailboxes, including providing first-line advice and guidance for queries, and prioritising, allocating and/or escalating issues. - Logging and co-ordinating handling of information rights request, including Freedom of Information requests and requests for personal data under data protection law. - Supporting management of the lifecycle of all records from creation to archiving, storage and eventual review/transfer and or/destruction. This is a varied role in a busy and supportive team. You’ll be engaging with a range of internal and external stakeholders to support them on KIM activities and will have the opportunity to assist with delivery of the different KIM functions across knowledge and records management, freedom of information, data protection, and information assurance. The competencies for this role are: Collaborating and partnering I demonstrate how inclusion and engagement of others achieves better business outcomes, and I promote the benefits of inclusion to others. I develop a range of contacts across the OfS, and identify opportunities to share knowledge, information, and learning. I seek to understand colleagues’ viewpoints and preferences and build supportive relationships. I offer support and help to colleagues when in need, considering my own and their wellbeing Managing a quality service I plan, organise, and manage my own time to deliver a high-quality service I challenge the misuse of resources to achieve value for money. I identify common problems that affect service, report them, and find solutions. I seek information from all stakeholders in different ways in order to truly understand diverse needs and expectations. Delivering at pace I have a positive and focused attitude to achieving outcomes, despite setbacks. I regularly review my performance against objectives, making suggestions for improvement or taking corrective action where necessary. I consider relevant policies, procedures, and legislation when completing my work. I regularly review the success of activities I contribute to and identify barriers to progress, proactively suggesting how we can overcome these in the future. I formulate clear plans and prioritise effectively to complete tasks and activities. About you We’re looking for an organised individual with strong communication skills and excellent attention to detail. Previous experience within knowledge and information management is desirable, however this is an entry level KIM role particularly suitable for anyone with strong customer service and administrative skills who has a willingness to learn about knowledge and information management. This role requires the successful candidate to complete a Level 4 apprenticeship in Data Protection and Information Governance. If you already hold this - or an equivalent - qualification, please notify us of this in your application. Application process There are 3 online application questions to complete, alongside providing a summary of your career to date, which will allow you to demonstrate your relevant experience. Working for us The OfS regulates the higher education sector on behalf of all students. We value diversity and the wealth of perspectives, experience and ideas that it brings to our work, and we strive to embed equality of opportunity in everything we do. We recruit based on fair and open competition and welcome applications from candidates regardless of age, disability, race and ethnicity, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex or sexual orientation. At the OfS, we recognise that flexibility can enable people to work more effectively. A set of organisation-wide principles shape our approach to flexible and hybrid working, which our teams then use as guidance on how they deliver their business goals. This would usually mean working from the office for two or three days in a typical week. To attract the widest possible field of qualified applicants, flexible working and part time working apply to this role. In addition, our Total Reward Framework offers a range of benefits to suit your way of life. These include comprehensive learning and development, annual leave starting at 25 days per year (plus public holidays), access to the highly regarded Civil Service pension scheme and a variety of health benefits. Closing date for applications: Monday 3 November at noon Interviews: from week commencing Monday 17 November