Overview
Allsop Letting and Management (ALM) is a subsidiary of Allsop LLP and was established in 1999 to provide management services for the residential property investment sector. ALM has a strong reputation, winning numerous awards and works with clients across the UK. Due to continued growth within our portfolio, we are seeking a motivated and experienced Property Manager to join this outgoing and vibrant team.
Role Description
This is a full-time role which is based predominately at our Leeds office and from home. We are looking for an ambitious new starter to join our busy and hardworking team. This is a great opportunity for anyone wanting to join a fantastic, professional company and the successful candidate will be supported and encouraged to achieve industry qualifications after the probationary period.
To maximise the recovery of rental, service charge & ground rent arrears by the development and implementation of recovery strategies for each arrears case. This role is based in the Leeds office, working as part of a small team, led by a Collections Services Manager. You will be working alongside the Property Managers, speaking with our customers and clients and applying excellent attention to detail in dealing with tenants in rent arrears and general enquiries. You will be tenacious, good at communicating, juggling priorities and working under pressure.
Responsibilities
* Contribute to the identification criteria of arrears cases
* Reviewing all accounts with arrears of rent and agree plans with tenants and councils
* Monitoring arrears performance
* Managing all rent arrears cases through to litigation
* Dealing with high volumes of incoming & outgoing calls
* Contributing to the effectiveness of the Collections Team through team work
* Attend Possession Hearings as required
* Data entry and system updates
* Managing your own time and working to deadlines
* Work in line with company policies, procedures and timescales
* Responsible for the receiving of Card Payments from residents, ensuring PCI compliance
Qualifications
* Minimum of 6 months direct collections experience
* 12 months experience within a team environment
* Excellent customer service, patience & empathy
* Enthusiastic, proactive & self-motivated
* Decision making & prioritisation
* Experience of housing sector (Desirable)
* Experience with using Yardi One/Voyager (Desirable)
The Package/Benefits
* Performance related Company Bonus
* Ongoing training courses and development, encouraged and paid for
* Fantastic company culture and a globally recognised organisation, social events and space
* Monday to Friday 9 am – 5:30 pm - No weekends!
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