Operations Administrator – Office-Based (Permanent Role) Location: Village location in Northants Department: Operations Contract: Permanent / Full-Time Recruiter: Interaction Recruitment Salary: up to £25,100 per annum Interaction Recruitment is working in partnership with a leading debt management company to recruit an Operations Administrator to join their supportive, office-based team. This is a fantastic opportunity for someone who thrives in a structured administrative environment and is passionate about helping others with empathy and professionalism. You'll play a key part in ensuring administrative processes are accurate, efficient, and meet both client expectations and regulatory obligations. This is a permanent, full time, office-based role, working Monday to Friday, 8:30am to 5:00pm. The office offers free on-site parking and stunning views of the Northamptonshire countryside. About the Role: As an Operations Administrator, you will carry out a range of administrative duties to support the Operations Team Manager and the wider business. This includes managing incoming instructions, supporting agent and client communications, and ensuring all outputs meet regulatory and internal standards. You'll need to be organised, detail-oriented, and above all, empathetic, as the company supports customers in vulnerable financial situations. Key Responsibilities: Process incoming client instructions, ensuring all relevant documentation is attached and complete Manage and respond to day-to-day queries from field agents and clients Quality check, amend, and submit Field Agent Reports to clients Act as the first point of contact for incoming operational telephone queries Monitor and ensure all reports are completed in line with Service Level Agreements (SLAs) Provide general administrative support and assist with ad hoc tasks as required by the Team Manager Ensure all activity is compliant with Data Protection and company policies Handle complaints in line with internal procedures, ensuring timely and sensitive resolution What We're Looking For: Previous experience in an administrative support role (preferably within financial services, but not essential) Excellent attention to detail and accuracy Strong written and verbal communication skills Ability to work to deadlines while maintaining high-quality outputs Comfortable handling sensitive customer information with care and discretion Proficiency in Microsoft Office applications Empathy and a customer-first approach are essential due to the nature of the work What's on Offer: Permanent, full-time, office-based role Hours: 8:30am – 5:00pm, Monday to Friday Salary: up to £25,100 per annum Benefits include: Free on-site parking Beautiful countryside views from the office Supportive and friendly team environment Opportunities for development and progression within a regulated business Meaningful work that makes a difference to people in financial difficulty Conduct & Compliance: As a regulated financial services business, all employees are expected to comply with the FCA Conduct Rules, which include: Acting with integrity Acting with due skill, care, and diligence Being open and cooperative with the FCA, PRA, and other regulators Treating customers fairly and with respect Observing proper standards of market conduct Acting to deliver good outcomes for retail customers Apply Now If you are a compassionate and detail-focused individual looking to join a stable and ethical organisation, we'd love to hear from you. Apply today via Interaction Recruitment, or call me on 07531 651 351. INDKTT