Posted: 19 June
The role
We’re seeking a dynamic Operations Manager to lead a major visitor attraction in the Caribbean. This senior role oversees daily operations across guest experiences, retail, food and beverage, and outdoor attraction activities, ensuring world-class standards, safety, and operational efficiency.
Key Responsibilities:
- Drive operational strategy, performance, and growth opportunities across a leading tourism attraction environment.
- Manage budgets ($3–5M+ p.a.), financial reporting, and revenue optimization.
- Lead, train, and develop operational teams and foster a positive workplace culture.
- Ensure compliance with health, safety, and inclusivity standards for guests and staff.
- Enhance guest experiences and resolve issues professionally while maintaining high service standards.
- Collaborate with marketing and community stakeholders to promote offerings and events.
- Work closely with senior leadership and external partners to identify expansion opportunities.
Requirements:
- Bachelor’s degree in business management, hospitality, tourism, or related field.
- 3+ years senior management experience in tourist attractions, theme parks, zoos, or tourism operations etc.
- Strong financial literacy and experience managing operational budgets of $3M+ annually.
- Proficient in Microsoft Office (Excel) and guest booking systems.
- Excellent leadership, communication, and interpersonal skills.
Benefits:
- Competitive salary plus performance incentives, medical coverage, pension, and additional benefits in line with labour standards.
