Customer Service Advisor
Location: Rogerstone, Wales
40hr per week Monday-Friday (8:00am to 5:00pm)
Excellent salary + benefits
Are you ready to shape the future of construction with a company behind some of the nation’s most iconic projects?
At Marshalls plc, we’ve been innovating since the 1890s, creating hard landscaping, building, and roofing products that stand the test of time. As a proud FTSE 250 company and recognised Superbrand since 2010, we’re committed to improving the world around us.
With over a century of expertise, Marshalls Bricks and Masonry leads the way in the Brick and Walling sector. We specialise in sustainable, low-carbon solutions that set the industry standard. As part of Marshalls, you’ll be at the heart of a growing industry where your career can flourish.
We are now offering an exciting opportunity for a Customer Service Advisor to join our close-knit team.
What's the role?
As a Customer Service Advisor, you’ll be the friendly voice and face of Marshalls, the first point of contact for our valued customers. Every call or email you handle will be an opportunity to showcase our commitment to exceptional service, whether you’re answering queries, processing orders, or introducing our innovative products to generate new sales. Working closely with our production and transport teams, you’ll make sure every customer’s journey is smooth from start to finish, ensuring they receive the world-class experience we’re known for.
In this role, you’ll build strong relationships with customers and become a trusted expert on our products and services. You’ll have a real impact by identifying opportunities to promote our market-leading solutions, all while gaining valuable commercial insights that will fuel your career growth.
At Marshalls, we’re not just offering a job, we’re offering a career that grows as fast as our business. With access to ongoing training, professional development, and mentorship, you’ll have every opportunity to deepen your skills and step into more advanced commercial roles. Join us, and be part of a company that values innovation, sustainability, and your future success.
Ready to make your mark with Marshalls Bricks and Masonry? Let’s build something great together.
What skills are we looking for?
1. Confident customer service background of at least 12 months
2. Excellent communication skills, both verbal and written
3. Ability to work in a fast-paced environment whilst paying close attention to detail and order processing
4. Previous experience in the construction or manufacturing industry is desirable
5. Ability to build rapport with customers and colleagues with a positive and upbeat approach
6. A proactive approach to problem-solving, taking full end to end ownership of customer contact and always using initiative/being create
7. Enthusiastic team player who enjoys collaborating and working as a collective to reach objectives and targets
8. Maths – GCSE 4 or above/Equivalent Key Skills
9. English – GCSE 4 or above/Equivalent Key Skills
10. Basic/Intermediate MS Office including Microsoft Outlook and Excel
11. Competent computer user
12. Good organisation, planning and time management
13. Attention to detail
What's in it for you?
We don't just build paths; we pave the way for personal and professional growth. Join us, and let's create a future where your skills and ambitions can flourish. This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration! Have a look at our careers website for more information on working at Marshalls!
Benefits include:
14. 26 days per annum plus bank holidays
15. Guaranteed Christmas holidays
16. Development and training opportunities
17. Free onsite parking
18. Health care cash plan
19. Cycle to work scheme
20. Employee discount on products - Marshalls and Marley
21. Share purchase scheme
22. Life assurance
23. Enhanced Maternity, Paternity and Adoption pay and leave
24. 5% company matched pension scheme
25. Marshalls Wellbeing Centre – move, money & mind
More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.
Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.
Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.
Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website: