Job Position: Pre-Sales Engineer
Industry: Security and Surveillance
Job Type: Full time
Location: UK
Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The engineer will collaborate with internal departments (Tech, Sales, Marketing, Operations) and external clients (distributors, system integrators, installers, end-users) to enhance business performance, reputation, and growth.
Main Responsibilities:
* Promote products through pre-sales activities, introduce new features, assist customers in product selection, and support sales targets.
* Define and manage a product roadmap aligned with organizational strategy.
* Provide product training to technical engineers of channel partners to improve their technical knowledge.
* Gather customer feedback, contribute to process improvements, and communicate with the product management team.
* Assist customers with tender documentation and support brand promotion activities like trade shows and open days.
* Offer technical support and advice on video surveillance equipment, troubleshoot issues, and collaborate with R&D and third-party integrations.
* Maintain communication with headquarters regarding new products and technical issues to ensure timely solutions.
Key Attributes:
* Experience managing multiple products and initiatives with proper prioritization.
* Strong knowledge of CCTV, alarm, access control, video conferencing, VMS, cloud storage, and related technologies.
* Ability to work independently, set strategic directions, and communicate effectively with technical and non-technical stakeholders.
* Proficiency in data analysis to inform decisions.
* Excellent customer service and communication skills.
* Quick learner of new technologies.
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