RETAIL SECURITY OFFICER
Co‑op Mount Road, Bath
40 Hours per week
£14.04 Per Hour
Job Overview
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI's) and any subsequent changes.
* Deliver results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* Undertake additional training to ensure continuous self‑development.
Main Duties
Operations
* Ensure compliance with all policies, legal, and regulatory requirements as directed by the Security Account Manager and in compliance with UK law and guidance bodies.
* Fully complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively review the Assignment Instructions and suggest amendments to improve the level of service.
* Maintain required licences (front‑line licence either Security Guarding or Door Supervision, and CCTV PSS SIA Licence) at all times while carrying out duties.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodical, and orderly way.
Training
* Complete all required competency training satisfactorily.
* Undertake additional training for continuous self‑development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge through continual professional development.
* Renew licence at least 16 weeks before expiry.
Security and Health & Safety
* Look for and immediately report any health & safety or potential hazards on site.
* Stay alert to threats or changes within the work environment and take appropriate action to reduce disruption, loss, or damage.
* Use common sense and immediate involvement of others if a situation becomes threatening.
* Maintain professional conduct in difficult situations and with challenging customers.
* Complete an accurate, detailed notebook entry after any incident, as part of the incident report process.
* Adhere to schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* Call emergency services and Communication Centre to report all incidents.
Qualifications / What We Are Looking For
* Previous security experience.
* SIA licence.
* SC clearance desirable.
Benefits
Virtual GP service, salary finance scheme for advance pay and small loans, flexible benefits platform (Choices) for dental, dining, technology, and more, high‑street discounts via MiDeals, cycle‑to‑work scheme, life cover equivalent to salary or £10,000 minimum, save‑as‑you‑earn scheme, a Mitie Matching Share Plan, employee recognition with Mitie Stars and cash prizes.
Inclusion Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during recruitment, please let us know.
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