Our client is a fast growing mortgage company revolutionising the process of lending. Providing their customers with a 5 star service, they are looking for a Customer Relationship Specialist to join their busy team.
The successful candidate will be customer focused, enthusiastic and proactive individual with an understanding of the buying process. This is a hybrid opportunity once you have been fully trained.
The Role:Working in a fast paced environment the Customer Relationship Specialist will be
* Looking after all things pre-application and post-completion
* Supporting customers, helping them to be prepared as possible
* Understanding of the house buying process
* Managing brokers diaries, booking in appointments with both new and existing customers
* Contacting and managing customers through various channels including CRM systems, introducer networks and social media
* Proving exceptional customer service, nurturing and building relationships
* Prioritise multiple tasks and projects effectively
* Supporting other business departments when required
The Person:
1. Ability to build strong relationships
2. Excellent customer service skills
3. Driven and self-motivated
4. Ability to use your own initiative and problem solve quickly and efficiently
5. Excellent communication skills, both written and verbal<...