Company Description
The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services.
We're working hard to raise standards within the parking industry, and to promote regulatory compliance. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential.
Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We're here to help you think differently about parking. Why not join us?
Position
This role is based at a retail park in Coventry. You will be checking that site users have parked responsibly and are following site rules for timing and payment. Your focus will be delivering front-line service in an outdoor environment. You may need to issue Parking Charge Notices to vehicles that are not adhering to on-site rules. We will train you on the site rules and the equipment used.
Experience in a similar role is desirable however not essential as we provide training, guidance and support every step of the way. If you are good at liaising with the public and can stay calm when needed, then this could be for you.
Induction and training are provided, including H&S and conflict resolution training. You will receive a uniform and the equipment required to do your job.
The Shifts
Shift times are Monday - Sunday, allocated on a rota basis. All shifts are 8 hours and will fall between10am - 9pm.
Weekends availability is required as this is a busy time. All shifts will part of your rota, so full flexibility is required.
The Location
This role is based in Coventry, CV6. You must be able to reliably get to site for the shift start times.
We support local recruitment and are looking for applications from the CV1 - CV6 postcode area.
You
If you love working outside and excel at communicating with the public, then this active role could be for you. You will need to be helpful and empathetic.
Please note: we are unable to accept applications from under 18's due to Health and Safety requirements for this role.
We support local recruitment and are looking for applications from the CV1 - CV6 postcode area.
Agena Values
We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.
Ambitious: we aim for world class service
Disruptive: we're here to change the industry
Ethical: we do things for the right reasons
Insightful: we use research to guide our decisions
Collaborative: We're better when we work together
Innovative: we help people see things differently
The Pay
The salary is £13,104 per annum, based on 20 hours per week. There is also a bonus scheme linked to tickets issued.
Welcome Bonus
We are offering a retention bonus of £500 across your first 6 months.
(£200 will be paid on completion of month 3, and a further £300 at month 6 on full completion of performance reviews, subject to satisfactory performance in line with the role requirements. Full T&Cs apply and will be given in writing once you start with the company.)
What we offer
We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
Incremental holiday increases to recognise long service
2 volunteering days a year
Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
Employee Assistance Programme - 24/7 confidential, independent and professional counselling
Cycle-to-work scheme
EV Charging points at office locations
Regular team/company socials
Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
We are a Mindful Employer and are committed to supporting your mental health at work.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.