Customer Accounts Advisor position at Trinity Estates (1-2 month Fixed Term Contract)
Location: Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN
Working Hours: 09:00-17:15 Monday - Friday
Salary: Competitive
About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally.
Benefits:
* 24 days annual leave for work-life balance
* Discounts on shopping and services through Perkbox
* Employee Assistance Programme for confidential support
* Hybrid and flexible work opportunities
* Financial support for personal development
* Opportunities for career growth
* Recognition incentives
* Cycle to Work scheme for a healthy lifestyle
* Employee Referral Scheme for potential bonuses
Job Description: The role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio.
Key Responsibilities And Tasks Include:
* Collections, credit control and query management of a portfolio with a high volume of accounts
* Reporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team
* Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams
* Corresponding with debtors via telephone, written communications chasing settlements and addressing issues, requests, queries
* Generating cyclical reminder/chase letters, statements and coordinating instructions to external solicitors
* Arranging and monitoring payment plans for accounts in arrears directly with account holders
Qualifications And Skills: Candidates for this position should have the following skills and qualifications:
* Credit control and customer service experience
* Knowledge, experience or an interest in the property management industry
* Excellent communications skills essential written and spoken
* Good IT experience/literacy (Word & Excel)
* Resilient, tenacious & target driven, with excellent organisation skills
* Team player with good work ethics
We are an equal opportunities employer and welcome applications from all qualified candidates.
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