$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.
Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
Join us to start Caring. Connecting. Growing together.
Reliant Medical Group (Primary Care for Adult Medicine) has an immediate opening for a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for completing set processes and protocols, working cooperatively with all members of the care team to support the organization’s vision and mission, deliver excellent customer service, and adhere to Lean processes. They support the team in meeting financial, clinical, and service goals.
Location: 378 Maple Ave Shrewsbury, MA
Hours: Monday through Friday, between 7:30 am - 5 pm EST. Schedule to be determined upon hire.
Primary Responsibilities:
* Primarily call center environment in a patient clinic team-based setting
* Handling incoming and outgoing phone calls
* Message management in EMR (electronic medical record) system
* Providing direct administrative support to the practice and within a care team
* Scheduling appointments
* Organizing and completing patient forms and letters
* Updating patient information
* Insurance verification
* Obtaining prior authorizations for exams/testing
* Collaboration with medical providers, nurses, medical assistants, and ancillary staff
* Problem-solving patient issues/requests
* Providing coverage for check-in/check-out patients
Why consider working for UnitedHealth Group? We offer competitive pay, comprehensive benefits, performance rewards, and a management team committed to your success. Our offerings include:
* Paid Time Off starting from your first pay period plus 8 Paid Holidays
* Medical plans with HSA or HRA options
* Dental, Vision, Life & AD&D Insurance, Short and Long-term Disability
* 401(k) Savings Plan, Employee Stock Purchase Plan
* Education Reimbursement
* Employee Discounts
* Employee Assistance Program
* Employee Referral Bonus Program
* Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
* More info at: http://uhg.hr/uhgbenefits
We recognize performance in a challenging environment that provides clear success pathways and development opportunities.
Required Qualifications:
* High School Diploma/GED or higher
* 1+ years of customer service, call center, or healthcare experience
Preferred Qualifications:
* 1+ years in a healthcare setting (Urgent Care, Specialty, etc.)
* Experience with EPIC or other electronic medical records
* Strong communication and customer service skills in person and by phone
* Self-starter with multitasking skills in a fast-paced environment
* Knowledge of general office procedures
* Basic Microsoft Office skills (Excel, Word, Teams)
* Bilingual in English/Spanish
Note: The sign-on bonus is only for external candidates. Internal candidates are ineligible.
The salary range is $16.00 to $28.85 per hour, based on full-time employment and various factors. Benefits are subject to eligibility. Our mission is to help people live healthier lives and improve health equity. We are an Equal Opportunity Employer and a drug-free workplace, requiring a drug test prior to employment.
#J-18808-Ljbffr