Job description
Key Responsibilities
Operations Management:
Oversee daily hotel operations including front office, housekeeping, food & beverage, and maintenance.
Ensure smooth check-in and check-out processes.
Maintain high standards of cleanliness, safety, and customer service.
Guest Experience:
Handle guest complaints and resolve issues promptly.
Ensure consistent delivery of excellent customer service.
Monitor guest feedback and implement improvements.
Financial & Business Performance:
Prepare and manage budgets, forecasts, and financial reports.
Control costs and optimise profitability.
Oversee stock control, purchasing, and supplier management.
Staff Management:
Recruit, train, and develop staff to achieve service and performance standards.
Create staff rotas and manage working hours in line with business needs.
Conduct performance reviews and support staff development.
Compliance & Standards:
Ensure compliance with health & safety, licensing, and employment regulations.
Maintain security and emergency procedures.
Uphold brand and company standards across all departments.
Job Type: Full-time
Pay: £42,000.00 per year
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Flexitime
* On-site parking
* Sick pay
Work Location: Hybrid remote in Blackpool FY4 1RN