Customer Service Assistant at Sainsbury's
Join us as a Customer Service Assistant and be the friendly face that helps our customers enjoy a seamless shopping experience. Your responsibilities will include:
1. Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering assistance and answering questions.
2. Picking and selecting high-quality products for customers using our On-demand grocery ordering service and assisting with Click & Collect parcels.
3. Building knowledge about our products, services, and promotions to provide helpful recommendations.
4. Handling complaints, refunds, shelf tickets, and advertising.
5. Working flexibly across the store as needed.
What makes a great Sainsbury's Colleague:
* Friendly and welcoming with a genuine enthusiasm for helping customers.
* Happy working in a fast-paced, energetic environment and thrives as part of a team.
* Takes responsibility for tasks and uses initiative to solve problems.
* Willing to work flexibly across the store, with opportunities to learn new skills.
* Comfortable with learning new digital tools and technology.
* Attentive to detail, keeping the store clean and organized to ensure the best shopping experience.
Age requirements: Must be above school-leaver age; if shifts include hours before 6am or after 11pm, you need to be at least 18 years old.
Eligibility: Must have the Right to Work in the UK.
Our commitment to inclusivity and development:
We are dedicated to being an inclusive retailer where everyone can achieve their potential. We offer various development opportunities, support networks, and initiatives to promote diversity and inclusion. If you need any reasonable adjustments during the application or interview process, please let us know.
Benefits of working with us:
* 10% discount at Sainsbury's, Argos, Tu, and Habitat after 4 weeks, increasing to 15% at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
* Free food and hot drinks in all our stores.
* Generous holiday entitlement, plus maternity and paternity leave.
* Matching pension contributions between 4-7.5%.
* Sainsbury's share schemes at discounted prices.
* Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
* Wellbeing support, including free access to our Employee Assistance Programme.
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