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Client:
Location:
Royal Tunbridge Wells, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
13dd1c28d0af
Job Views:
27
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Senior Technical Claims Handler
Role Purpose/Overview:
* Senior Technical Claims Handler working within our Large Loss Team.
* Proactively handle a portfolio of motor claims consisting of mainly high value bodily injury with a value up to £,.
* Investigate and advise upon claims involving complex indemnity issues across private, commercial, and motor trade risks.
* Work within a team and be a central referral point for technical issues, advising on strategy, tactics, and key developments.
* Assist in targeted reviews to ensure best practices and outcomes.
Key Responsibilities:
* Manage claims caseload in accordance with the Group's philosophy, procedures, and service levels.
* Control claim costs by achieving economical settlements through good use of liability and quantum arguments and effective negotiation.
* Maintain good file discipline and accurate reserves, with an effective diary system to review cases regularly and handle them timely.
* Attend Trials and conferences with Counsel where appropriate.
* Adhere to and engage with Reinsurers and all associated Large Loss procedures.
* Full adherence to authority limits.
* Develop and maintain effective relationships with colleagues and business partners.
* Support the development of junior colleagues by acting as a Mentor and reference point.
* Adhere to personal authority limits, referring to line manager/Large Loss Team for authorization where activity exceeds such limits.
* Ensure compliance with all regulatory requirements including “treating customers fairly” principles.
* Respond promptly and proactively to calls and correspondence via telephone, email, and letter.
* Act as a technical referral point within the team and business to manage technical queries within SLAs.
* Manage personal training and development proactively.
* Adhere to Company processes regarding FCA compliance and Treating Customers Fairly where applicable.
* Ensure regulatory requirements such as GDPR, FCA, Vulnerable Customer, Consumer Duty, TCF are met where applicable.
Key Skills and Knowledge:
* Strong and current knowledge of personal injury claims with experience in serious injury.
* Technical knowledge of motor indemnity issues.
* Experience managing serious injury claims, including those impacted by Discount Rates, Care Claims, and other related heads of claim.
* Good knowledge of medical disciplines in investigating personal injury claims.
* Understanding and application of claims negotiation, liability decision-making, and cost potential.
* Knowledge of relevant Case Law.
* Compliance with regulatory requirements including ‘treating customers fairly’.
* Strong customer service and communication skills.
* Ability to manage and prioritize workload.
* Ability to coach and support colleagues on technical topics.
* Willingness to develop new skills.
* Flexibility to work proactively in a claims environment.
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