Optime Group are proud to recruiting Station Manager to lead the Aircraft cleaning operation at Bristol Airport.
This is a senior, accountable leadership position with full responsibility for the day-to‑day and strategic delivery of aircraft cleaning services across the Bristol Airport. You will lead a large, diverse workforce in a fast‑paced environment shaped by seasonal peaks, early‑morning departures, and operational resilience requirements.
The role requires a visible, credible leader who understands the unique operational rhythms of Bristol Airport, balancing passenger experience with regulatory compliance.
Key Responsibilities
Operational Delivery
* Ensure daily operations run safely, on time, and to standard.
* Lead the shift rhythm: briefs, handovers, checks, and end-of-shift reporting.
* Maintain full compliance with airline SLAs and quality expectations.
* Complete weekly hoover/vacuum counts and equipment checks.
* Oversee water bowser operations, including sterilisation ownership and documentation.
* Monitor and action extended work (deep cleans, exteriors, flight deck, etc.).
* Ensure the metal end is fully secured into the bunker.
People & Team Management
* Hold weekly staff attendance reviews and address patterns early.
* Deliver ongoing performance management and tackle underperformance quickly.
* Build monthly training plans and keep mandatory training fully up to date.
* Conduct skills‑gap analysis and create targeted development plans.
* Maintain a 1‑month forward‑looking training schedule.
* Oversee recruitment needs and support onboarding for new starters.
Customer Liaison
* Act as the first point of contact for all local airline partners.
* Attend washups, performance reviews, and daily operational calls.
* Provide clear updates on issues, action plans, and follow‑through.
* Build strong relationships with airline duty managers and turnaround teams.
* Handle customer escalations and close the loop with documented actions.
Commercial & Finance
* Track fleet repair costs by vehicle, including repair type and frequency.
* Manage wage‑to‑revenue performance and control overtime usage.
* Ensure correct revenue capture on all flights (no misses).
* Build and maintain an ADP plan aligned with seasonal changes.
* Maintain strong cost control through balanced deployment and roster discipline.
* Create a stores "best ordering practice" guide and monitor weekly spend.
Quality & Compliance
* Oversee all QC checks and ensure 100% night‑stop aircraft checks are completed.
* Maintain full compliance with security, safety, and training standards.
* Ensure water bowser sterilisation logs and driver training are up to date.
* Lead monthly EHS&S and safety walks with follow‑up actions.
* Ensure all vehicles and equipment have valid inspections.
Planning & Administration
* Lead demand vs supply planning: day, week, and month ahead.
* Keep rosters clean, with only active and available staff included.
* Review Kronos reports weekly and ensure hours stay on target.
* Maintain accurate station dashboards, trackers, and Smartsheet updates.
* Ensure mandatory reports are submitted on time.
Leadership
* Set high standards, lead visibly from the front, and build a positive culture.
* Encourage continuous improvement and drive best practice across the station.
* Support other stations when required and share lessons learned.
* Role model professionalism with customers, staff, and peers.
What We’re Looking For
* Proven experience leading operations in a fast‑paced, safety‑critical environment
* Strong leadership skills with the ability to manage performance, attendance, and team development
* Structured and detail‑focused, ensuring high standards and consistent service delivery
* Confident communicator, able to build relationships and manage airline stakeholders effectively
* Comfortable handling escalations and driving issues through to resolution
* Commercially aware, with experience managing labour, costs, and revenue capture
* Strong understanding of safety, compliance, and operational best practice
* Proactive and forward‑thinking, with a focus on continuous improvement
Desirable
* Experience at any UK/international airports
* Background in delivering security services on a large scale
What’s on Offer
* £45,000 basic annual salary, increasing to £50,000 annual salary after 6 months.
* Performance‑related bonus of £10,000.
* Senior leadership role at Bristol Airport
* Opportunity to lead and shape a high‑profile aviation security operation
* Relocation applicants are welcome and will be considered
PLEASE NOTE
As this position is in the aviation industry, successful applicants must be able to provide a 5‑year checkable history.
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