Senior Service Designer
DWP Digital is looking for a hands‑on Senior Service Designer with deep experience in creating end‑to‑end services that solve complex challenges.
The skills, knowledge and experience you need
* Service Design Expertise: Proven experience designing end‑to‑end, front‑to‑back services that address complex challenges across departments or business areas.
* User‑Centred Design: Strong ability to apply evidence‑based design principles that meet user, colleague, and organisational needs.
* Strategic Communication: Skilled in engaging and influencing stakeholders at all levels to support design decisions and service outcomes.
* Collaboration & Facilitation: Capable of leading conversations, building consensus, and fostering teamwork across multidisciplinary groups.
* Mentorship & Community Engagement: Experience mentoring others and contributing to a culture of openness, learning, and shared practice within the service design community.
* Tools & Visualisation: Confident in using service design tools, storytelling, and visualisation techniques to articulate service journeys and performance insights.
Design with Purpose: What you'll do
As our new Senior Service Designer, you'll lead efforts to understand and improve service performance, using storytelling and visualisation to communicate complex service journeys. You'll guide teams in applying service design methods, facilitate stakeholder engagement, and help align user needs with business and policy goals. The role involves working with cross‑functional teams to design inclusive, resilient services that support the Government's "Get Britain Working" vision.
Our ideal candidate has substantial experience designing end‑to‑end services, strong communication skills, and the ability to influence stakeholders at all levels. You'll use your skills and experience to foster collaboration within teams and the wider service design community, mentor others, and contribute to building a culture of openness and learning.
This role is both strategic and hands‑on, offering a chance to shape services that truly matter.
Location
You'll join us in one of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle‑upon‑Tyne and Sheffield, whichever is most convenient for you. Regular travel between hubs is expected (travel counts as working time, and your travel and expenses are paid).
Hybrid Working
We work a hybrid model – about 40% of the time at home and 60% face‑to‑face in a hub.
Pay & Benefits
* Pay: Competitive pay up to £68,205.
* Pension: Civil service pension with 28.97% employer contributions (£16,786 per year).
* Holidays: Generous leave package – 26 days rising to 31 days over time, plus up to 3 extra days off a month on flexi‑time and all usual public holidays.
* An award‑winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100).
* Flexible working including flexible hours and flex‑friendly policies.
* Time off volunteering and charitable giving.
* Bring your authentic self to work with "I Can Be Me in DWP".
* Discounts and savings on shopping, fun days out and more.
* Interest‑free loans to buy a bike or a season ticket, making it easier to get to work.
* Sports and social activities.
* Professional development, coaching, mentoring and career progression opportunities.
Process
* Apply: complete your application on Civil Service Jobs. Full instructions will be provided on the application page.
* Interview: single stage interview online.
Additional Information
* Seniority level: Mid‑Senior level.
* Employment type: Full‑time.
* Job function: Design, Management, and Project Management.
* Industries: Business Content and Technology, Information and Media.
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