Hotel Receptionist
We are looking for an experienced, guest centric, professional part-time Hotel Receptionist with sales experience for Monachyle Mhor Hotel, a luxury 18 bedroom Boutique Hotel in Balquidder. Hotel Reception Experience from a similar luxury hotel is essential and you must speak fluent English, the post is live out.
You should be confident and experienced to deliver outstanding guest experiences from first contact to final departure. You will confidently work with the existing team to deliver all aspects of guest care to the standard expected of a luxury hotel.
A friendly and flexible working style, good problem solving skills and the ability to keep calm under pressure are critically important attributes for this position as are excellent organisational and communication skills. Working knowledge of Mews would be advantageous and it is crucial for this role to be confident and able to proactively sell guest accommodations, guest experiences and upsell products/services. You must be IT literate, have excellent communication skills, be able to work using your own initiative and competent with office, excel, Adobe to name a few. This is a live out position.
We have 2 roles; 1. is to work 10am to 6.30pm on a Friday, Saturday and Sunday 2. is to work 9.30 to or 3 days each week.
Reception is open 8am to 8pm during the summer months and 8am to 6.30pm during the winter months. Please advise when applying which role you are applying for.
Roles and Responsibilities.
* Ensure excellent customer service that exceeds guest expectations.
* Greet and engage guests, advising them of room access procedures, table booking and local knowledge.
* Manage the operation of the reception desk, responding guest enquiries as swiftly as possible.
* Handle guest enquiries and complaints in a timely and professional manner, understanding when to escalate to your manager or the Hotel General Manager
* Sell accommodation, guest experiences, add-on products confidently and effectively, coordinating all room and self catering bookings to ensure maximum occupancy and revenue of our accommodation.
* Answer all incoming calls and email enquiries to the highest standard.
* Communicate with all guests on arrival capitalising on opportunities to upsell additional products.
* Communicate effectively with maintenance and operations to resolve guest issues and accommodation defects.
* Cover shortfalls due to unexpected absences within the reservations and reception team if required.
* Undertake any other reasonable tasks as required.
Job Type: Full-time
Pay: £12.50 per hour
Benefits:
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
* Store discount
Experience:
* Computer skills: 3 years (required)
* Guest relations: 3 years (preferred)
* Front desk: 3 years (required)
Language:
* English (required)
Licence/Certification:
* Driving Licence (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person