Key Responsiblities Start date: August/September 2025 As Stock Controller you will be responsible for maintaining physical stock and inventory records, including receiving deliveries, unpacking and auditing the delivery, applying barcodes, conducting cyclical counts and create inventory reports and ensuring efficient storage of stock and management of stock rooms. Ultimately, you will contribute to increasing profitability and sales by maintaining stock records and increased accessibility of quality products. Physical Stock Management E nsure that all physical stock is cared for and monitored during its journey from source to sale I mprove the stock control via well organised stock areas and accurate and up tp date stock records Receive, unpack and check all deliveries and register stock I nform the Merchandising Team of discrepancies, breakages or shortages for incoming stock E nable sales by ensuring that product is correctly labelled and easily accessed and found Provide up to date product and stock information for the REA team enabling them to confidently engage with customers and complete sales both physical and online Organises and optimise s the stock areas with carefully labelled shelves enabling easy access to products Ensure s that all products in stock have correct barcodes neatly applied Re sponsible for the security of stock, working with the Retail Team and S ecurity T eam Carr y o ut regular cyclical counts and update s stock ; r eport ing discrepancies to Fina n ce T eam and Retail managers and propose actions to reduce discrepancies Liaise with Retail Services Manager on the execution of the end of year stocktake Manage stock to ensure that any stock taken for exhibition, windows, press or marketing purposes continues to be monitored and returned and accounted for via correct procedures Inventory Record Maintenance & Product Information Monitors all stock systems to ensure accuracy U pdates to stock systems as appropriate recording and investigating any shortfalls Register new product information on to the retail system to be re ady sold in T he S hop and online Work with R EA team and process loss reports in a timely manner and keep inventory data correct, highlighting any issues to Merchandising Team Prepare inventory report for the beginning and end of each month Managing relationship with external storage provider, arranging regular incoming/outgoing stocks, and updating inventory records Risk Management As an employee of Japan H.L. Limited, Under Section 7 of the Health and Safety at Work etc. Act 1974 you are responsible for your personal safety and that of your colleagues, including others who may be affected by the Companies activities. Additionally, you must also co-operate with the Company to enable it to discharge its own responsibilities successfully KEY RELATIONSHIPS Internal Merchandising Team Retail Experience Team Retail Services Manager Retail Marketing Team Finance Team Operations Team Other members of the Japan House London team External Japan House’s contracted merchandiser (based in Japan), as well as other product suppliers, makers, producers, and craftspeople. Third-party contractors for Security Other external service providers Skills, Knowledge & Experience 2 years of e xperience of working as a stock controller in high-end retail industry Experience of using an i nventory management system High business standard English language skills are essential Other language skills, including Japanese, are advantageous Good working level of MS Office suite including a good working level of Excel Ability to multi-task and prioritize work Excellent attention to detail Excellent time management skills An understanding of Japan or Japanese culture s and history would be an advantage Support the culture of service excellence, both internally and externally Work Environment Most duties will be carried out in Japan House London back of house spaces The role will involve moving physical stock and products Standard hours are 8 per day Rolling rota will include weekend s and evenings Additional a fter -hours project and event -related work occasionally be Benefits We are an accredited Living Wage Employer committing to raising hourly rates of pay in line with the London Living Wage Generous holiday allowance – full-time allowance is up to 36 days per year inclusive of public and bank holidays Group life insurance scheme for all staff Remote GP app - including access to a GP, physiotherapy and mental health support Cycle to work scheme Employee discount for the Japan House Shop and Stand Discount platform for high street shops Access to perks and discounts local to Kensington High Street, London Personal learning budget to spend on personal deve l opment (after 3 months ’ service ) About us At Japan House London we offer the opportunity to experience the best and latest from Japan. Located on London’s Kensington High Street, the experience we cultivate is an authentic encounter with Japan, engaging and surprising even the most knowledgeable guests. Presenting the very best of Japanese art, design, gastronomy, innovation, and technology, we work to deepen the visitor’s appreciation of all that Japan has to offer. At the same time, we cultivate our own understanding of Japan and Japanese cultures.