* Location: Aston University, John Cadbury House, Birmingham
* Salary: £38,249 to £45,413 per annum
* Contract Type: Permanent | Full-Time
* Grade: Grade 08
* Closing Date: Tuesday 26 August 2025, 23:59 BST
* Interview Date: Monday 08 September 2025
* Reference: 0514-25
Aston University is seeking a highly skilled and motivated Systems Administrator to join its Estates & Capital Developments team. This is a full-time, permanent opportunity to work within one of the UK’s most innovative and inclusive Higher Education institutions, located in the heart of Birmingham.
This role is ideal for professionals with experience in systems administration, facilities management technology, and enterprise platforms—particularly those familiar with Planon or similar CAFM systems. You will play a pivotal role in supporting and enhancing the university’s Estates and Facilities Management systems, ensuring operational excellence and alignment with ITIL best practices.
About the Role
As Systems Admin Officer, you will be responsible for the administration, support, and continuous improvement of the Planon platform and other related systems. You will act as a subject matter expert, ensuring high system availability, performance, and compliance with institutional objectives. Your work will directly contribute to the safe, efficient, and compliant delivery of facilities services across the university.
You will collaborate closely with the Estates & Capital Developments team, the Digital Services team, and external software providers. Your ability to communicate technical concepts clearly and work across departments will be essential to your success.
Key Responsibilities
* Administer and maintain the Planon platform and other Estates-related systems
* Ensure optimal system performance, availability, and security
* Implement upgrades, patches, and configuration changes in collaboration with vendors
* Provide technical support and troubleshooting for system users
* Promote the use of digital tools to enhance service delivery and operational efficiency
* Align system operations with ITIL best practices and university policies
* Develop and maintain technical documentation and user guides
* Deliver training and support to internal stakeholders
* Identify opportunities for automation and process improvement
Candidate Profile
We are looking for a candidate with a strong technical background and a proactive approach to problem-solving. You should be comfortable working in a fast-paced environment and capable of managing multiple priorities.
Essential qualifications and experience include:
* Proven experience in systems administration, ideally within a facilities or estates context
* Strong working knowledge of Planon or similar CAFM platforms
* Familiarity with ITIL frameworks and service management principles
* Excellent analytical and communication skills
* Ability to work collaboratively with internal teams and external vendors
* Experience in Higher Education or large-scale public sector environments is advantageous
Why Work at Aston University?
Aston University offers a dynamic and supportive work environment, with a strong commitment to staff development, wellbeing, and inclusivity. Located in Birmingham city centre, the campus is easily accessible via public transport and offers a wide range of amenities.
Benefits include:
* Excellent training and development opportunities
* Generous annual leave: 30 days bookable leave plus 13 bank holidays and university closure days
* Discounts on a wide range of activities and retailers
* Family-friendly policies and flexible working arrangements
* On-site gym and swimming pool with discounted staff membership
Aston University is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to promoting equality, diversity, and inclusion in all aspects of our work. Our inclusive culture encourages colleagues to be themselves and thrive professionally.
This role may meet the requirements for Skilled Worker visa sponsorship. If you require sponsorship, Aston University will assess eligibility if you are shortlisted. Please note that individual eligibility cannot be confirmed prior to shortlisting.
Recruitment Process
Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity. Personal details, including name and address, will not be disclosed to the shortlisting panel. CVs will not be considered during the shortlisting process.
Aston University supports freedom of speech and academic freedom. Employment decisions will never be influenced by lawful expressions of beliefs, ideas, or opinions.
If you require the job details or application form in an alternative format, please contact the recruitment team at recruitment@aston.ac.uk.
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