At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account.
As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service Supervisor for support if required. You will be directly responsible for helping to achieve DXC contractual obligations to our client by ensuring the achievement of Service Levels and Key Performance Indicators.
Our Customer Service Agents are be expected to be able to answer a high volume of calls per day, providing a repeat positive experience while always striving to achieve the right outcome first-time for our customers.
We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:
Acting as first point of contact for Lloyds Banking Group Personal Loans account holders via inbound calls
Take responsibility for managing customer information in line with GDPR experience
Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
Striving to ensure a ...