Job Description
Who are LFH?
Part of the Luxury Family Hotel Group, The Ickworth Hotel,nestled in the picturesque surroundings of Bury St Edmunds, is a beautiful retreat that offers an unparalleled family experience for our guests. Set within 1,800 acres of stunning National Trust parkland, combining heritage and modern elegance, providing an idyllic escape for families.
We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!
Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.
Nestled in the idyllic countryside of Suffolk, the beautiful Ickworth Hotel is seeking a talented Restaurant Supervisor to join our dedicated team. If you have a passion for delivering exceptional guest experiences, we want to hear from you!
The Role:
As Restaurant Supervisor, you will play a key role in ensuring the smooth and efficient operation of our restaurant and making the service for our lovely guests, big and small, perfect! You will run shift and deputise for the Restaurant Manager in their absence, ensuring the food and beverage operation consistently exceeds our guest expectations by giving an outstanding, informal and personable family focused service.
This a permanent role, at 40 hours per week (including weekends), with an hourly rate of £12.96, plus generous service charge and a brilliant benefit package.
What you'll do:
- Supervise and coordinate the activities of restaurant staff to ensure exceptional service delivery.
- Train, mentor, and motivate team members to uphold service standards and exceed guest expectations.
- Assist with the recruitment and onboarding of new staff as needed.
- Manage reservations and guest enquiries in a professional and courteous manner.
- Ensure compliance with health and safety regulations and uphold cleanliness standards in the restaurant.
- Handle guest feedback and resolve any issues or complaints promptly and effectively.
- Collaborate with the kitchen team to ensure timely and accurate preparation of food orders.
What we need:
- Previous experience in a supervisory role within a restaurant or hospitality environment.
- Excellent communication and interpersonal skills.
- Strong leadership abilities with a proactive and hands-on approach.
- Ability to multitask and thrive in a fast-paced family environment.
- Attention to detail and commitment to delivering exceptional guest service.
- Flexibility to work evenings, weekends, and holidays as required.
- Knowledge of food safety and hygiene regulations.
Why work with us?
• Our training and development is a little different here at LFH– we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
• An extra day's holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family
Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!
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