Account Manager
Application Deadline: 19 September 2025
Department: Commercial
Employment Type: Permanent - Full Time
Location: Cox's Lane - Birmingham
Description
We are recruiting for an Account Manager who will focus on the management of customer ‘Key Accounts’ and is responsible for the execution of the contract deliverables and supporting profitable growth within the business.
Key Responsibilities
* Meeting the contractual deliverables of the Key Accounts whilst ensuring a ‘least waste way’ & lean methodology approach is being followed.
* Supporting the budgeting process of the Key Accounts to meet EBIT/tkVA requirements.
* To recognise and help develop areas of profitable growth for Key Accounts.
* Ensure contract deliverables of the Key Accounts are met, to include but not limited to service, quality, cost, and aftermarket.
* Completion of sales quotations.
* Supporting the creation of strategic proposals and bids.
* Ownership of Key Accounts material demand planning process, focusing on improving customer forecast accuracy, improving material availability.
* Contract review sales orders to ensure they are entered correctly on SAP.
* Arrange and control export shipments where required and to complete relevant export paperwork.
* Sales order book management within SAP to ensure contract deliverables are met.
* Purchase order requisitions and other documentations/processes to be completed in support of material purchasing.
* Customer reporting and communications to include business reviews (F2F, remote), daily/weekly status updates, KPI reporting and any other reporting required by the Key Account.
* Support Credit Control on cash collection activities
* Master data creation and integrity within SAP
Skills, Knowledge & Expertise
* Contract management experience
* Commercial awareness
* Customer service focus
* Analytical skills
* Excellent communication skills
* Highly motivated
* Flexible, adaptable and prepared to learn
* Driving license
Desirable:
* Presentation experience
* Raw materials / metallic’s knowledge
* Experience of SAP
Job Benefits
* Annual Leave: 25 days holiday + 8 bank holidays
* Company bonus scheme
* Advantageous pension scheme
* Learning & Development opportunities
* Advanced Family Friendly Policies
* Employee high street vouchers & discounts
* Employee Assistance Programme
* Occupational health & health surveillance
* Length of Service Awards
* Christmas savings scheme
* Eye care vouchers
* Cycle to Work Scheme
* Wellbeing events
* Recognition Portal
* Rewards Portal
* Company events
* Company share schemes
* Christmas Closedown
Our Company Values
Our company values are the fundamental principles that guide our organization’s actions, culture, and decision-making processes. Our values were created by our employees across all departments in the business and with people at all levels, creating authentic values that make sense to us and demonstrate how we like to work with each other. They serve as the foundation for our company’s identity, shaping how our employees interact with one another, customers, and the broader community.
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