Job Description
\n NOC Technician\n
\n Job Description\n
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When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.
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The NOC (Network Operations Centre) Technician will be required to work to provide administrational support to the NOC engineering team, to assist in ensuring that all incidents are resolved in accordance with procedures, working to meet contractual KPIs. The role involves working as part of a 24/7 365 day shift rota.
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What you’ll do:
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1. Handle incoming phone call and email traffic and respond in line with KPIs.
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2. Create network incident tickets arising from customer reports.
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3. Action Service Requests
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4. Allocate/despatch tickets to technical support and field engineering groups, and other service providers.
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5. Manage Incident tickets, ensuring regular and comprehensive updates.
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6. Organise traffic management, including coordinating traffic management provider, regional control team, and field resource.
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7. Liaise with customers to provide updates on network incidents.
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8. Liaise with utility companies where power loss is causing a...