About Us:
Hair by Zindzi is a fast-growing UK beauty brand offering premium wigs, extensions, and accessories. We pride ourselves on excellent customer care and a personal touch that makes every client feel valued.
The Role:
We’re looking for a reliable and caring Customer Service Assistant to support customers across WhatsApp, Instagram, and email. You’ll handle enquiries, guide purchases, resolve issues, and ensure every customer leaves happy and confident.
Responsibilities:
Respond quickly to customer questions and order updates.
Provide product advice and aftercare support.
Manage returns, exchanges, and refunds efficiently.
Record feedback to help improve our service.
Maintain a warm, professional tone in every message.
Requirements:
Excellent written communication and problem-solving skills.
Experience in customer service or online retail preferred.
Confident using WhatsApp, Instagram, and email tools.
Positive, patient, and attentive to detail.
What We Offer:
Remote, flexible working hours.
Supportive and friendly team culture.
Opportunity to grow within a developing UK brand.