Role: Housing Options Officer
Location: Civic Centre, Leyland
Contract: Full time (36.25 hours per week) / Permanent
Salary: 34,434 - 37,280
Closing Date: 31 May 2026
As a Housing Options Officer, you will be the first point of contact for people in urgent need of housing advice and support. This role will play a vital part in reducing homelessness, focusing on early intervention and supporting individuals and families to achieve sustainable housing solutions. Every day, you'll make decisions that change lives whether that’s negotiating with landlords, finding emergency accommodation, or guiding someone through the housing application process.
What you'll be getting up to
* Providing high quality housing advice and assessments to customers who are homeless or at risk of homelessness
* Making robust housing decisions
* Participating in a weekly duty assessment rota, with a requirement to work from the office for a minimum of three full days per week
* Managing a complex and varied caseload
* Keeping accurate and detailed case notes, ensuring all decisions comply with housing legislation and statutory guidance
* Supporting colleagues to meet service demands
Who we're looking for
* Customer focused team player who thrives in a fast paced environment
* Resilient and adaptable to changing priorities and customer needs
* Confident communicator, able to engage effectively with customers, colleagues and partner agencies
* Professional, empathetic and solution focused
* Uses robust, evidence based enquiries to make confident, lawful housing decisions
* Someone with a genuine interest in housing and homelessness looking to build a career in the sector
Other requirements
* This role may require some travel around our boroughs. A valid driving licence or equivalent mobility is required
* Successful applicants will be subject to a DBS check (applied and paid for by the Council)
Our Benefits
* 25 days annual leave plus bank holidays (and Christmas shutdown)
* Hybrid/agile working from day one
* Local Government pension
* Healthcare Cash Plan for cash back on health treatments
* Cashback website access for savings on brands you love
* Volunteering days
* Free parking
Many of our colleagues work flexibly for us. We're always open to conversations around different working arrangements. If you're interested in part-time, compressed hours or any other working arrangement, please get in touch with us through the Contact Us form on our careers website.
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