Employment Adviser Employment Adviser/ Account Manager North Leeds £26,000- £28,000 Hybrid role Your new role The primary responsibility of this role is to deliver exceptional support to our current clients during times of organisational change, guiding them in selecting the most suitable outplacement services for their workforce. You’ll focus on deepening existing relationships, identifying new decision-makers, and uncovering opportunities to offer additional employee-focused services—such as resilience workshops or retirement planning. The key objectives are to maintain high client retention, drive revenue growth, and ensure a consistently excellent client experience. Build an understanding of client’s long-term career transition needs through regular contact via phone, email and predominantly video call to build client relationships and generate new business Drive additional revenue through the development of new product sales including Redeployment, Resilience Coaching and Pre-Retirement Support. Work closely with the Business Development Team to coordinate activities and ensure the successful development of new client accounts post-acquisition. Spot new business opportunities for the wider Commercial Team, which will include tracking of HR and Procurement decision makers to new prospects. Create content to support marketing campaigns to the account base, which will include Mailer Campaigns or Client/ Participant Case Studies. What you'll need to succeed Experience of selling and marketing services to HR decision makers, ideally within a career transition or coaching environment. Exceptional organisation and client management skills. Comfortable speaking to high volumes of people to ensure high levels of customer care. Ability to attend meetings and get engagement from new and exciting customers/clients What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4692012